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Frequently Asked Questions


Is it necessary to have an account to shop at Surekastoes.com?

Yes, it's necessary to log into your account to shop online. Shopping as a logged-in user is fast & convenient and also provides extra security.

You'll have access to a personalised shopping experience including recommendations and quicker check-out.


What should I do if I don't get the OTP or verification code?

Sometimes, SMS messages may be delayed by a few minutes because of network issues. You can regenerate the code through the 'Resend Code' option.


I'm getting the error message that says, 'You've exceeded the maximum number of attempts to enter correct verification code'. How can I log in to my account now?

If a wrong code is entered for verification more than 3 times, this error message will be seen and for security reasons, your account will be blocked for the next 24 hours. To log in, please try again after 24 hours by entering the correct OTP or generate new password. 

Can I order a product that is 'Out of Stock' or 'Temporarily Unavailable'?

The products listed as 'Out of Stock' or 'Temporarily Unavailable' are not available for sale. We shall keep updating our stock, kindly recheck in 2-3 days for availability 


How can I pay for my order?

You can choose to pay for an order using any of the below methods:

  1. Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India
  2. Net Banking
  3. Paytm Wallet